Question: What does the NSLC mandate mean to Nova Scotians? 
Answer: The NSLC is governed by the Liquor Control Act (LCA) of Nova Scotia. This Act mandates the responsibilities of the NSLC to its shareholder, the people of Nova Scotia. The most fundamental element of the NSLC’s role derived from the LCA is that the NSLC is solely responsible for the receipt, distribution and control of all beverage alcohol available throughout Nova Scotia. In order to ensure the safe and responsible sale of alcohol, any products sold through NSLC stores, Agency Stores, Private Wine and Specialty Stores (PWSS), licensees, and private importations must be received through the NSLC. Through this mandate, the Government ensures that the product is available only to Nova Scotians of legal drinking age. The legislation also describes four other key responsibilities of the Corporation, specifically:

 

• Attainment of acceptable levels of customer service;
• Promotion of social objectives regarding responsible drinking;
• Promotion of economic objectives regarding the beverage alcohol industry in Nova Scotia
• Attainment of suitable financial revenue for the Government of Nova Scotia.

                                                                                                                                 The NSLC strives to balance its legislated mandate between the control aspects of the products, providing the necessary financial returns to it’s shareholder and ensuring a high level of service to Nova Scotians.

Question: What is an Agency Store? 
Answer: There are 54 Agency Stores in Nova Scotia, authorized by the NSLC. Agency Stores are operated by retailers in communities too small to support regular NSLC stores. Agency Stores compliment NSLC services; by making the purchase of beverage alcohol more convenient in rural areas.

Question: What is a Private Wine & Specialty Store?
Answer: The Private Wine and Specialty Store (PWSS) program was established to augment service and selection through wider choice and availability of wine and specialty products. PWSS offer selections not found in NSLC stores. The primary objectives of the PWSS program are:

• To provide consumers with increased access to wines in terms of the variety of products
• To provide consumers with additional services and information related to wine
• To provide entrepreneurial opportunities for small business in Nova Scotia.
• To provide consumers with increased access to wines in terms of the variety of products
• To provide consumers with additional services and information related to wine
• To provide entrepreneurial opportunities for small business in Nova Scotia.

Question: Where do I find more information on Private Wine Stores? 
Answer: For information on Private Wine Stores CLICK HERE.

Question: What is a Wine Basket?  
Answer: A Wine Basket is a wine only NSLC store located inside a grocery store. This convenient concept allows customers to pair food and wines with ease. 

Question: What are the NSLC’s sales and profit figures?        
Answer: For financial news information go to myNSLC.com - Off the footer News Releases and or Annual Reports.

Question: How many products are carried at the NSLC?   
Answer: The NSLC carries approximately 7,000 products from around the world. Marketplace trends and customer needs influence product listings.

Question: How can I locate a particular product?      
Answer: There are a number of ways to find the product you are looking for. If a product is not available at your favourite store, please speak to the Store Manager. If the product is offered by the NSLC, you can have it shipped to the store of your choice free of charge.

Also, you can also call the NSLC's Order Entry Desk (1-800-380-7449) directly. The product will be shipped to your favourite NSLC store. Product searches can also be conducted on on this website under ‘Find Products’. There, you have the ability to browse the NSLC's full product catalogue.

Question: Does the NSLC have a customer service help line?
Answer: Yes. To contact the NSLC customer service help line dial locally,
(902) 450-5874 and out of area, (800) 567-5874.

Question: Who handles pricing inquiries?              
Answer: Please forward pricing questions to the Retail Service Centre by emailing your inquiry to ContactUs@myNSLC.com.  

Question: I have a question for the NSLC, who do I contact?  
Answer: General inquiries should be directed to ContactUs@myNSLC.com.  

Question: Does the NSLC regulate bars and restaurants? 
Answer: No. Bars and restaurants are licensed under the Alcohol and Gaming Division. The Nova Scotia Alcohol and Gaming division can be contacted by visiting http://www.gov.ns.ca/lwd/agd/.

Question: Does the NSLC have an environmental strategy?   
Answer: Please visit myNSLC.com, top right side of the homepage under Corporate Responsibility - Environment to find out all the details on the corporation's latest environmental initiatives and news.

Question: Does the NSLC support charitable organizations?  
Answer: Yes. The NSLC proudly partners with the IWK Health Centre, The United Way and Symphony Nova Scotia. In addition to organized support, NSLC employees go above and beyond helping community organizations. Throughout the year NSLC employees can be found fundraising for various charities within their communities.

Question: What are NSLC retail store hours of operation?  
Answer: The NSLC’s hours of operation vary by store. For more information, please call your favourite store or visit myNSLC.com, top right side of the homepage, under Store Information for more information.

Question: The NSLC hosts a variety of special events. Where can I find the dates? 
Answer: Please visit the updated event listings at myNSLC.com, top right side of the homepage, under Events.

Question: How do organizations apply for the Cash Can program?Answer: The Cash Can program offers charitable organizations the opportunity to collect donations at NSLC cash lanes. For more information please go to myNSLC.com, from there select Corporate Responsibility located at the top right hand side of the page. Once in Corporate Responsibility, select Community Support from the left hand side navigation panel.

Question: Who do I contact to get approval to canvass outside a NSLC retail store?
Answer: Store canvassing opportunities vary from store to store. Please contact the Store Manager at your local NSLC store for more information. Additional information can be found at myNSLC.com – Corporate Responsibility – Community Support.

Question: I would like to purchase ‘bulk wine’ and bottle it myself. Does the NSLC offer this service? 
Answer: Yes, it’s called ‘House Wine’. A variety of wines are available and customers can bottle and label their selections in-store. Locations that offer this service are as follows: Bayers Lake, Bridge Plaza, Portland Street, Amherst, New Glasgow, Truro, Port Hawksbury, Sydney River, Bridgewater, New Minas and Yarmouth.

Question: What is Finds?   
Answer: Finds is an online community that offers users current information on all NSLC products including the option to post reviews, keep a wine journal and be a part of a group that is offered product promotions. With its recent launch, the Finds community comes to you – offering added value and increased communication tools to share opinions and get connected to the NSLC community. Join today!

Question:  What do I do if I’m having problems with the new website functionality? 
Answer: For assistance related to this website, please forward all inquiries to ContactUs@myNSLC.com.