As an employee at the NSLC, you’ll join more than 1300 friendly and knowledgeable individuals who are committed to delivering a superb retail experience that supports local industry and delivers on our commitment to corporate social responsibility. And, you’ll do it all in an engaging and supportive environment!
Reporting to the Senior Vice President, Customer Operations, the Vice President, Customer Strategy is a dynamic people leader and brand advocate, responsible for leading innovative marketing and category management strategies to enhance the overall customer experience and drive revenue growth and expansion online and across the retail network. While promoting NSLC’s corporate social responsibility mandate, the Vice President is accountable for identifying, executing and championing ongoing customer experience initiatives through engaged and personalized experiences to properly position NSLC’s brand, products and people and deliver exceptional customer satisfaction results.
Leading a talented customer strategy team, the Vice President leverages analytics and insights across marketing, merchandising, category management, and network planning activities and has a deep understanding of the customer and market trends to influence strategy, innovation and identify further opportunities for growth. They are responsible for developing meaningful relationships with industry and business partners to proactively understand issues, cultivate trust, transparency and extend influence and support.
The successful candidate has an undergraduate degree in commerce or a related field, coupled with at least 8 years of leadership experience spent in complex consumer driven or multi-stakeholder environments. The Vice President has prior experience leveraging consumer insights, industry trends and creating category management and marketing strategies and initiatives to drive customer experience excellence and growth. They understand the evolving retail environment and ideally bring digital and physical channel optimization experience to their role. The Vice President has a track record for setting clear priorities in support of organizational goals and using appropriate key performance indicators to measure results. An inspiring, supportive and empowering leader, they have a reputation for developing diverse, high performing teams. With superior communication skills and strong EQ, the successful candidate is known for building effective relationships and partnerships.
How to Apply: The recruitment for this position is being managed by Royer Thompson. To be considered for this opportunity please apply online by clicking ‘HERE’. For further information about this opportunity, please contact Amy Reid in confidence at 902-222-8978.