As an employee at the NSLC, you’ll join more than 1300 friendly and knowledgeable individuals who are committed to delivering a superb retail experience that supports local industry and delivers on our commitment to corporate social responsibility. And, you’ll do it all in an engaging and supportive environment!
Reporting to the Senior Vice President and Chief Operating Officer, the Vice President, Customer Strategy is responsible for leading innovative marketing strategies that focus on enhancing the overall customer experience, as well as drive revenue growth. With the goal to achieve exceptional customer satisfaction through engaged and personalized experiences, the Vice President will identify, execute and champion ongoing Customer Experience initiatives that properly position the brand, the products, and the people of NSLC. As an advocate for the NSLC brand, the Vice President will have a deep understanding of the customer base and market trends to help drive strategy and to identify further opportunities for growth, while promoting NSLC’s corporate social responsibility mandate. Working collaboratively with the broader team, the Vice President will leverage analytics and insights across marketing, merchandising, and network planning activities in support of high-quality customer experience.
As the ideal candidate, you are a seasoned leader with a proven ability to effectively leverage consumer insights and industry trends to create strategic initiatives that drive customer experience excellence. You posses a degree in commerce or a related discipline, combined with a reputation of success as a leader in complex, consumer driven or multi-stakeholder environments. You have a track record of successfully implementing creative initiatives and marketing strategies that support growth and are continuously improving quality of customer experience. A dynamic leader with superior people skills, you have a proven ability to lead, manage, and nurture a diverse, motivated, high performance team. Possessing strong interpersonal and communication skills, you set clear priorities in support of organizational goals and use appropriate key performance indicators to measure results.
The recruitment for this position is being managed by Knightsbridge Robertson Surrette, an external recruitment firm. If you’re interested in this opportunity, contact Kevin Stoddart or Hannah Janega-McDonald at 902.421.2335, or submit your application online at: www.kbrs.ca/Careers/11994