Return Policy

Any product purchased at one of our stores or online can be returned at any NSLC store as long as it’s unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. If you made the purchase with a credit card, the refund will be made to that card.

Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price.

You can return defective or broken product to any NSLC store for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers.

Cannabis Product Returns

Cannabis products and accessories purchased at one of our retail stores can be returned at any NSLC store that sells cannabis products as long as it is unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. If you made the purchase with a credit card, the refund will be made to that card. 

Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price.

If you purchased a cannabis product in-store that is defective or broken, you can return the product to any NSLC store that sells cannabis products for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers. 

You can also return cannabis products and cannabis accessories purchased through myNSLC.com/cannabis, by calling the Service Excellence Centre toll free 1.800-567-5874 to speak with one of our agents who will provide you with a return authorization, after which you will need to print a return label and send the product back to the NSLC via Canada Post. 

Please note – Your return must be sealed to contain the smell of the product. Please use the original packaging and ensure it is tightly sealed. For online order returns, original packaging (that contains the UPC code) and shipping packaging must be included for scanning purposes.