If the item you are looking for is not a regularly stocked item, it may need to be ordered in as a special order. Our Service Excellence team are always happy to assist you. When placing a special order, our Service Excellence team will contact the supplier and request pricing and minimum order quantities and follow up with you on the details.
Please read the Special Order Process below before submitting the request form – there are steps you can take to help speed up the process.
The Special Order Process
Please read the Special Order process before getting in touch with the Special Orders desk. The information below can help you know more about our process, and what you can do to assist the team with your request.
1. Ordering a Product that's not Available in NSLC Stores
If you’d like to purchase a product that’s not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling.
2. Minimum Order Quantity of Special Orders
The minimum order quantity for a special order can vary. The NSLC and the other Canadian liquor jurisdictions require customers to purchase a minimum of one case, per product of wine and spirits. However, if we are required to source directly from a supplier, they may require a larger minimum order to source the product into the province. Beer product minimums can vary and depend on the product supplier. Not every product is available to order.
3. How Long a Special Order can Take
When you submit a request for a special order, it is placed into a queue and handled in sequence. The demand for special orders is very high and the process can take some time – between sourcing the pricing, finding availability, and shipping – the process can take anywhere from 2-8 months depending on where we source the product.
4. International Special Order Requests
We will do everything we can to accommodate your special order request, but cannot guarantee the request due to restrictions on international importing or exporting beyond our control. If the product you are looking for is from a country/province/state that is not on this list, we are unable to bring it into Nova Scotia.
5. Getting as Much Information as Possible
You can check other Canadian liquor jurisdictions to see if they list the product you are looking for. Any product information you can obtain from these jurisdictions will assist the Special Orders Desk in your request.
Another thing you can do to speed up the process is to research the product and find a producer. If you are successful, you can reach out to them directly and see if they are able to provide you with a local supplier.
If you are successful in finding a producer/supplier, you can have them fill out the appropriate listing application and send it in with your special order request form. This application provides necessary information for the team and will help expedite the process. Copies of these applications are below.
Contact the Special Orders Desk
If you have any questions about the special order process not answered above, please contact our Service Excellence Coordinator at 902-450-5932.