If you have purchased or received a gift card and were unable to redeem the balance, there are a few possible reasons:
The gift card may not have been activated. In this case, you’ll need to obtain the purchase receipt, and present the card and receipt to the store where you bought it (if it wasn’t an NSLC store), so that they can activate the gift card for you. Keep in mind that at some vendors, it can take up to 24 hours from the time it is uploaded for the card to be activated and ready to use.
The gift card may not have a balance. You can visit the Gift Card Checker to confirm the balance on your NSLC gift card.
If a gift card has a balance, but the card isn’t working due to damage or some other reason, we may be able to help. Present the card to an NSLC team member at one of our stores.
The NSLC is not able to activate a gift card if you don’t have a receipt, as we have no proof of purchase. Please go back to the store where you bought the gift card to resolve the issue.
Other retailers that sell our gift cards are not able to process gift card returns. For gift card purchases made at those stores, you will need to bring the card into an NSLC store.