FAQ

  1. Can I change my delivery window?

    We will not be able to change the delivery window for existing orders. You will need to cancel your existing order and submit a new order with your preferred delivery window.  

    To cancel your order please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-8:00 pm and they will be able to help you.

  2. Can I go to a store and pick up my order if my desired delivery window isn’t available?

    Orders cannot be picked up at a store. All orders will be sent to the civic address that was provided in the order.  

    If you need to change the delivery window, you will need to cancel your existing order and submit a new order with your preferred delivery window. 

    Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday  8:00 am-8:00 pm and they will be able to help you. 

  3. Can someone other than me accept my order?

    If the person accepting the delivery is of legal drinking age and has a valid ID, they can accept the order. If they do not meet these requirements, we cannot complete the delivery. The driver will attempt the next day at a specific time (determined by the driver) to give you an opportunity to have the required ID to accept the delivery.

  4. Do you offer delivery on holidays?

    We are not able to offer delivery on holidays. If you would like to place an order for a holiday, please consider placing an order leading up to the holiday. Delivery windows will be adjusted to reflect the changes in delivery options for the specific holiday. 

  5. How do I cancel my order?

    Please call our team during business hours (Monday-Saturday 8:00 am – 8:00 pm) at 1-800-567-5874 to request your order to be cancelled. There is a small window in which cancellation can occur. If we cannot cancel the order, you can receive it and at your convenience and return it to a store nearest you for a refund.  

  6. How do I know if I’m eligible for home delivery?

    To find out if we currently offer home delivery in your area, visit our home delivery page, and enter your postal code. 

    We're working to expand our service offering so we can better serve you. If your address is not yet available for delivery, check back soon. We intend to make home delivery available to all Nova Scotians.

  7. How do I track my order?

    You can monitor your delivery by clicking the tracking number provided in your shipping confirmation email.

     

    If you are having trouble finding your tracking information, please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-8:00 pm and we will be happy to help you

  8. How long will my order take?

    Your order will be delivered on the day and time you selected during the checkout process.

  9. How long will the delivery person wait at my door before leaving?

    The delivery driver will wait a few minutes before leaving for their next delivery. If you miss the delivery attempt, there will be information left at your door including your new delivery time. 

  10. I have an Indian Status Card and I live on a reserve in Nova Scotia. Do I have to pay the tax if I make an online purchase?

    We are unable to remove the tax at the time of purchase for individuals with an Indian Status Card. Please save your receipt and apply for a rebate through the appropriate channel. 

  11. I missed my delivery. How do I arrange for it to be delivered again?

    If a delivery is missed, there will be a door knocker card left at your door with a new delivery time for the next day. There will be a 2nd and 3rd attempt.. If the final attempt is unsuccessful you will be refunded for the cost of the product and charged the $12 delivery fee.

  12. What do I need when my order is delivered?

    You must be home to accept your delivery. Valid government issued photo identification showing that you are over the age of 19 is required to receive your parcel. The delivery can also be released to another member of your household that is over the age of 19 with their government issued photo identification.   

  13. What is the fee for delivery?

    The delivery fee  is $12 for orders under $150 (tax included). Orders $150 (tax included) and over will receive free shipping.

  14. What will delivery hours be?

    Delivery times available will be displayed during the checkout process. Based on availability and location, you may be able to choose from up to three days for delivery including as early as same day and next day during the checkout. 

  15. Where can I have my order delivered?

    Orders can only be shipped to an address within the province of Nova Scotia, within a serviced delivery area. To check whether home delivery is available to your address, enter your postal code at myNSLC.com/Delivery.

    Orders may only be delivered to a residence or private place, which includes locations that may provide long-term accommodations such as hotels, motels and Airbnbs. When deliveries are made to a hotel or motel, the driver must either deliver directly to the room or have the front desk call up to the room to ask the customer to come down to present identification and signature. Customers may not wait in the lobby for delivery to arrive. Beverage alcohol will not be delivered to campgrounds, national parks, or any location where public consumption is not permitted.

    Orders cannot be delivered to a PO Box, so please ensure that you provide a physical street address. 

  16. Will home delivery be available to all Nova Scotia addresses?

    Home delivery will be  launched initially in the Halifax Regional Municipality and Bridgewater area. We’ll be expanding the service to other areas in the coming months, and we intend to make home delivery available to all Nova Scotians. 

  17. Will I be mailed a final receipt?

    A final receipt will be included inside one of your order boxes. You will also receive an email receipt when you place your order.

  1. A product isn’t available to order in my area. How do I order it?

    If a product is unavailable to be added to your cart online, it cannot be ordered at this time. If you would like to order a product that is not available for home delivery., please contact our team Monday-Friday 8:00 am-8:00 pm at 1-800-567-5874 or ContactUs@myNSLC.com. 

  2. Can I check the status of my order?

    Yes! You can check the status of your order at anytime by visiting the Order Details page that will be linked in your confirmation email, or available via your account information if you created an account. 

  3. Can I order a gift and something for myself at the same time?

    No. Both orders must be placed separately. 

  4. Do I need an account to place an order?

    You do not need to create an account  to place an order; you can check out as a guest. 

  5. How do I choose where my order is coming from

    Where your order comes from will be determined by your postal code. We will ship from one of our fulfillment locations closest to the postal code you entered. This way, we can deliver it to you as soon as possible. 

  6. How do I shop online?
  7. How will I know what products are available to purchase online?

    If a product is available to purchase online, there will be an “Add to Cart” button beside the product. If a product is not available for purchase online, you will not be able to add it to your cart. You can add the  products to “My List” to save for later, or check the in-store inventory. 

  8. I want to send a product to my friend as a gift. How do I do this?

    Please enter your friend’s postal code in the eligibility box on our home delivery page to see if your friend is eligible for delivery in their area. If they are, feel free to proceed with the order, ensuring to enter their delivery address upon checkout. Your friend will be required to be home and present valid photo ID upon delivery, so it’s best if you can confirm this ahead of time to ensure they are ready to receive their order. 

  9. Is there a minimum or maximum quantity or value for an order?

    No, we do not have an order minimum for Home Delivery orders. Complimentary shipping will be applied to orders over $150.  

  10. Once I provide my credit card, is my order confirmed?

    Once you have completed the checkout process you will receive an order confirmation notification on screen and an electronic order confirmation will be sent to the email address you provide in the checkout process.  

    When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). Your credit card will be charged once your home delivery order has shipped. 

  11. The delivery window I want isn’t available. How do I request it?

    If there is no delivery window at your preferred time, that means it is either full or unavailable. Please select the next most convenient time. 

  12. Why can’t I combine my cannabis order with an alcohol order?

    Our delivery partners for cannabis and alcohol are separate. Cannabis is delivered by Canada Post and alcohol is delivered by our partners at MBW or Micco.

  13. Why do I have to provide personal details such as address and phone number?

    We require personal details to ensure the security of your credit card purchase and to know where your order is being delivered. Your phone number is required so we can contact you if there are issues with your order. 

  14. Why is there free shipping over $150 for alcohol, but no free shipping for cannabis orders?

    The Cannabis Control Act specifically states how we can market the product. As it stands right now, we are not able to offer incentives for cannabis purchases and this includes free shipping. 

  15. Do you store my email address for future email communications?

    The NSLC only collects personal information about you if it relates directly to and is necessary to operate a service, program or activity of the NSLC, or if a law authorizes or requires us to collect it. To learn more please review our privacy statement.

  16. How do I access my shopping cart?

    To access your shopping cart at any time, click the shopping cart icon at the top right corner of the page. 

  17. How do I cancel my order?

    Please call our team Monday-Saturday 8:00am-8:00pm at 1-800-567-5874 to request the cancellation of your order. If we cannot cancel the order in time, you can return it to a store nearest you for a refund

  18. How secure is my credit card online?

    Our credit card processing software is among the best available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name and address, so it cannot be read as it travels over the Internet. 

  19. What happens if a product is out of stock online?

    You can check the website later to see if an item is back in stock, or you can check availability at your store. Unfortunately, we cannot create a back order for a product that is out of stock.

  20. What type of payment is required to place an order?

    Payment can be made using a credit card. VISA (including VISA debit), MasterCard and American Express are accepted. Complete payment information, including credit card account number, security code, and expiry date must be provided at time of ordering.

  21. Who do I contact if I’m having technical difficulties when ordering?

    For assistance or to report any technical difficulties, please contact our team Monday-Saturday 8:00 am-8:00 pm at 1-800-567-5874 or ContactUs@myNSLC.com

  22. Why did my items in my cart disappear?

    We can only hold products in your cart for a period of time. After 40 minutes of inactivity, your session will time out and products will be removed from your shopping cart, to ensure these products can be made available to the next customer. 

  23. Why should I create an account?

    By creating an account you can review the status of your current and past orders, identify your store, and curate your own list of products for easier online shopping using the “Add to my list” feature. 

  1. Can I buy products at The Port online?

    You can browse The Port products online. To  place an order,  call 782-640-4435 or email our team at ThePortOnline@myNSLC.com . Once confirmed, your order can be picked up at the NSLC store of your choice, usually within 5 business days. Orders of less than $75 will be subject to a $20 (plus tax) shipping charge. Visit The Port page for more information

  2. How often does new inventory come in at The Port?

    We frequently review our product selection to ensure a diverse offering, and we’re always getting new and unique products. Check The Port products page to look for new products or ask our team at The Port. 

  3. What is different about The Port from other NSLC stores?

    The Port offers our most unique selection of specialty products from around the world. Many products won’t be found in other NSLC stores and are available in limited quantities. Visit The Port page to learn more

  4. Where can I park my car to shop at The Port in downtown Halifax?

    Enjoy complimentary one hour customer parking in the designated parking spots located in our  underground parking lot on Birmingham Street. Parking tickets are validated with a purchase from The Port. 

  5. Where is The Port?

    The Port’s full experience store is in downtown Halifax at 5485 Clyde Street. There are also Port Sections within some of our NSLC store across the province where you will find a selection of specialty products. Find out which locations have Port sections by visiting myNSLC.com/Stores.

  1. Can I earn Air Miles® from orders delivered to my home?

    Yes, you can! You will be prompted to enter your Air Miles® Collector Number during the payment step of the checkout process. 

  2. Do I earn Air Miles® on my regular purchases?

    Customers earn 1 Air Miles® reward mile for every $30 spent each month excluding all discounts, all taxes, bottle and container deposits, gift card purchases, event tickets, environmental and other third-party fees. Gift card redemptions do qualify for Air Miles®.

    Air Miles cannot be used in cannabis purchases.

  3. How do I register for an Air Miles® card?

    Get your Air Miles® card today by visiting airmiles.ca.

  4. How long will it take to see my NSLC Air Miles®?

    Please allow for up to 60 days from final sale purchase date for reward miles to be credited to your Air Miles® Account. 

  5. I didn’t get the Air Miles® I was expecting.

    Please allow for up to 60 days from final sale purchase date for reward miles to be credited to your Air Miles® Account. 

    If your miles do not appear in your account after the 60 days, please contact our team Monday-Saturday 8:00 am-8:00 pm at ContactUs@myNSLC.com or 1-800-567-5874 if you have any concerns about missing miles. 

  6. What are bonus Air Miles®?

    These are products with specially marked limited time only Air Miles® offers while supplies last. Look for them in-store, on the Air Miles® app, in Air Miles® emails or browse our Bonus Air Miles® offers 

  1. Are all products available in the store also available online?

    Product selection and availability vary between our stores and our website. If you see a product in a store, it might not be available online, and vice versa. There are over 400+ customer favourites available for home delivery. 

  2. Can I make suggestions for products?

    We welcome your feedback and suggestions. Please send your suggestions to ContactUs@myNSLC.com for consideration by our category teams 

  3. Can I order a product that’s not currently available in NSLC stores?

    If you would like to purchase a product that is not currently available in our stores, our special orders desk can help. Keep in mind that depending on where the product is travelling from, special orders can take time. There will also be minimum purchase requirements and additional charges for shipping and handling. Visit our Special Orders page for more information

  4. How can I find out if a specific product is available?

    Use our search at the top right of the website and type in the product name. Once you have found the product, click “Check store availability” (located under the product price) to see what stores carry this product. Please note that inventory amounts are kept as up to date as possible, but you may want to call ahead to confirm – especially if inventory amounts appear low. You can also inquire about a product with a team member at any of our NSLC stores. 

  5. How do you decide what products to sell in NSLC stores or online?

    We do our best to offer a variety of products that Nova Scotians love to buy. We use NSLC sales data and insights, customer feedback, store teams' feedback, and industry trends to determine what is popular and what is not, and then we adjust our offerings on a regular basis. We strive to provide a superb customer experience, but we cannot carry every listed product in every single store.

  6. How do you set the prices for the products you sell?

    To maintain price stability where possible, the NSLC has two major pricing reviews annually. The review process allows price adjustments to offset the increasing cost of doing business. These costs include currency changes, labour, energy, transportation, materials, and taxes. Some price adjustments are initiated by the NSLC and some by the suppliers.  

    Beverage Alcohol products have an established floor price, which is what the NSLC calls a social reference price. The social reference prices are re-assessed with our bi-annual Pricing Review Process. 

  7. How long is craft beer good for after I buy it?

    The shelf life of craft beer is about six months. It will last a little longer if it is refrigerated.

  8. How often are new products made available?

    We frequently review our products to ensure a diverse offering. Check our New Arrivals to discover new products or ask one of our team members in-store for what is new. 

  9. I had a issue with a product I purchased at one of your stores, what should I do?

    If you discover a safety issue related to a product you have purchased at one of our stores, we want to know about it right away. To determine whether it is an isolated problem, or one that could affect more than one item, please tell us know where you bought it, when, and what the safety issue is in as much detail as possible. If possible, we would like to have the product returned to us right away, we'll investigate the issue and advise the producer. If there is a problem with the product, we will immediately remove it from our shelves and alert our customers.  

    We will also provide you with a refund or exchange for your purchase. Please bring the item to your nearest NSLC store to receive your refund/exchange. You can also review our return policy.  

    You can contact our team Monday-Saturday 8:00am-8:00pm at 1-800-567-5874 or ContactUs@myNSLC.com

  10. What are container deposit fees?

    Container deposit fees are applied to all beverage alcohol products. Fifty percent of the deposits will be refunded when you return containers through the ENVIRO-DEPOT™ network

  11. What local products do you carry?

    We offer more than 700 local products, and you will find our largest selection of local products in our NSLC Signature and Nova Centre stores. Discover all local products and learn more about our local producers by visiting our Proudly Nova Scotian section.

  12. Why are there limited quantities of certain products?

    We work hard to give our customers variety and new selections throughout the year. We do that with our One-Time-Only (OTO) listings. Our OTO products are evaluated based on our sales data and insights. These products are kept on our shelves only if their sales are strong, otherwise they are delisted.  

    In some cases, we can only access certain quantities of products from our supplier partners, or the product is produced only in limited amounts. Therefore, some products may only be available while supplies last.  

    We also only have a limited amount of space in our stores, and we need to make sure our product mix meets our customers’ preferences.  

    Please speak with our store team members to find out more about the OTO products available. If you would like to share some ideas or have some feedback, please email us at ContactUs@myNSLC.com

  13. Will supply chain issues impact product availability at the NSLC?

    Certain products my be temporarily unavailable due to Canada-wide inventory, and global supply chain issues. This is an evolving situation, and may impact various products and regions at different times. If you’re unable to find your preferred product, we encourage you to ask our team for a recommendation so they can help you discover an alternate choice based on your preferences.

  1. Do you support local charities or fundraisers?

    Yes. We are committed to supporting organizations and initiatives that work to build healthy and sustainable communities in our province. Our goal is to help everyone find moments of positive care and connection to help create a stronger Nova Scotia. We do this through investing in three areas: Community Wellbeing, Our Environment and Responsibility Stewardship. Stay updated on our commitment and the good we give at mynslc.com/community 

  2. How do I submit a request for corporate sponsorship or donation?

    To request support, or, to ask for more information about our sponsorship and donation programs, please email CSR@mynslc.com

  3. How do you prevent minors from using home delivery service?

    All delivery drivers complete mandatory responsible sales training to prevent deliveries to underage or impaired people. Government issued photo identification is required to accept all home delivery parcels, and drivers will check identification to ensure customers are not underage. 19+ ID required and responsible consumption messaging is also included on packing tape of delivery boxes. Drivers will not complete a delivery if ID is not available, there is suspicion that the order is for a minor or if the customer is impaired.

  4. How does the NSLC ensure its operations are environmentally sustainable?

    We are committed to reducing our environmental footprint and stewarding the preservation of our natural resources to contribute to the health and sustainability of our communities. We do this through operational efficiencies, waste management efforts and our community investment program. 

  5. What are my social responsibilities when shopping online with the NSLC?

    When you submit an order online, you are representing that you are aged 19 years or older and that you are not purchasing products for anyone who is younger than 19 years of age. You (or the designated person picking up the order at the store, or accepting the order via home delivery) will be required to present valid government issued ID.  The delivery driver may refuse to deliver the parcel if proper identification is not produced or if the recipient either is or appears to be underage or impaired. 

  6. What are valid forms of ID?

    We accept the following forms of photo ID: 

    Provincial Driver's License* 

    Provincial ID Card Canadian 

    Permanent Resident Card 

    Secure Certificate of Indian Status 

    Out of Province Provincial Health Card (with picture) 

    Government Issued Passport 

    Canadian Citizen Certificate 

    Canadian Firearms License 

    NEXUS CARD 

    Two pieces of secondary ID may be accepted. One from each category (photo ID and proof of age) are required if you do not have any primary identification. 

    These include**: 

    For Photo ID 

    Canadian Forces Card 

    Civilian ID Card (Dept. of Defense) 

    For Proof of Age 

    Birth Certificate 

    NS Provincial Health Card 

    *The 30-day temporary driver’s license with the expired Driver’s License or ID card will be accepted only until the expiration date on the Temporary Driver’s License has expired. Expired ID will not be accepted on an on-going basis. 

    **If you renewed your Driver’s License online and are awaiting your new card, a combination of the expired card and the digital or printed proof of renewal from Service Nova Scotia will be acceptable.

  1. Can I get a refund at my door if I change my mind?

    Returns cannot be made at your door. If you would like to return the product, please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee.  

  2. Can I make my return by mail?

    Alcohol returns cannot be made by mail. Please take the unopened product to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, delivery  fees cannot be refunded. 

    Review our full return policy. 

  3. How do I get a refund if there’s something wrong with my Home Delivery order?

    Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-8:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. If there’s an issue with your order and you would like to return a product, please go to your nearest NSLC store within 30 days with your receipt and our team will be happy to help you make a return. If you do not have your receipt, we can exchange the product but cannot offer you a refund. Please note, we cannot refund your delivery fee. 

  4. I was sent the wrong product in my order. How do I get the one I ordered?

    Please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-8:00 pm to let us know if you received the wrong product. We will arrange to get you the correct product and will deliver it to your door. 

  5. What if I can’t make my return at the store? I have accessibility issues.

    Please contact our team at ContactUs@myNSLC.com or 1-800-567-5874 Monday-Saturday 8:00 am-8:00 pm to inquire about other options. 

  6. What is your return policy?

    Any product purchased at one of our stores or online can be returned at any NSLC store as long as it’s unopened, in its original condition and accompanied by the original sales receipt within thirty (30) days of purchase. The return will be credited to the original method of payment. 
     
    Returns without a receipt are processed as an exchange for a product of equal value, or greater value if you pay the full difference in price. 
     
    You can return defective or broken product to any NSLC store for a full exchange or refund, and you don’t need to provide a receipt. However, you will have to provide your name, address and telephone number to the NSLC store employee. We collect that information so that we can verify for our suppliers that the problem was discovered by one of our customers.  
     

    Review our full return policy.  
     

  1. How can I apply for a job at the NSLC?

    All available opportunities to work at the NSLC are posted on our Careers page. Application instructions are included in each job listing.   

    Please note that we only accept resumes for posted positions.  

    Applications submitted for positions in our retail stores are kept on file in the store for a period of six months. 

  1. Can I bring my pet into an NSLC store with me?

    Service animals that have been specifically trained to provide support to an individual with a disability are welcome in our stores. You may be asked by an employee if your pet is a service pet. Customers entering the store with pets, other than service animals, will be politely asked to take their animal outside the store before they are served. 

    In all other cases, in order to keep our customers and their pets safe, we ask that you to refrain from bringing pets of any kind into our stores.

  2. Can I pick up my online order at a store?

    Orders placed online cannot be picked up at a store. All orders will be sent to the delivery address that was provided during the checkout process. If you need to change the delivery address, please contact our team at 1-800-567-5874 or ContactUs@myNSLC.com Monday-Saturday 8:00 am-8:00 pm and we would be happy to help you. 

  3. What are private wine and specialty stores?

    There are currently five private wine and specialty stores in Nova Scotia that offer different product selections not found in NSLC stores. These stores provide customers with access to a variety of unique products, and at the same time provide business opportunities for Nova Scotia entrepreneurs. Learn more about these stores: 

    Bishop's Cellar 

    WestSide Beer Wine Spirits 

    RockHead Wine & Beer Market 

    Harvest Wines & Spirits 

    Liquid Assets NS 

  4. What are your store hours?

    Our store hours vary by location. Please visit our stores page for information on store hours.  

  5. What if a shopping cart damaged my car in a store parking lot?

    The NSLC does not provide compensation for cars damaged by shopping carts in our parking lots. All our store parking lots are “park at own risk,” and any damages should be managed through an individual’s insurance company.

  6. What is an agency store?

    Agency stores are authorized by the NSLC to sell beverage alcohol. There are currently over 60 agency stores in Nova Scotia, and many are operated by retailers in rural communities that are too small to support regular-sized NSLC retail stores. See a list of our current agency stores.

  1. Can I import beverage alcohol into Nova Scotia?

    Nova Scotians can import beverage alcohol into the province from other countries only if they have been in those countries in the last 6 months  and  are importing from the country you travelled in using an import license. You can get more details and the license application by contacting customs@mynslc.com 

  2. How can I do business with the NSLC?

    We are a provincial Crown Corporation and we follow the purchasing guidelines of the province of Nova Scotia.   

    For more information about how you can do business with us, visit our Procurement and Tendering Policies page

  3. How do I apply for a liquor license?

    If you plan to serve, sell, or produce beverage alcohol, or use it as an ingredient in a product for sale or public use in Nova Scotia, you’ll need to obtain a liquor license.  

    If you would like to obtain a liquor license for a special event such as a wedding, fundraiser or other community event, those licenses are issued by Alcohol, Gaming, Fuel and Tobacco. You can reach their licensing office at (902) 424-6160. There’s also more information on their website.  

    The application forms and detailed requirements for all other liquor licenses are available on our Permits page.  

    Permit applications are also available at the NSLC’s Head Office & Distribution Centre located at 93 Chain Lake Drive, Bayers Lake Industrial Park, Halifax, Nova Scotia, or by calling out team at 1-800-567-5874 or ContactUs@myNSLC.com 

  1. How can I get tickets to the Festival of Whisky or Festival of Wines?

    The impact of COVID-19 has changed how we are hosting events. To ensure we are keeping the safety of our team, customers and suppliers top of mind, we have made the decision to cancel The NSLC Festival of Wines and The NSLC Festival of Whisky in 2021. We have cancelled the Festival of Wines for 2022 and will make a decision soon on next year’s Festival of Whisky. 

    As we continue to explore new ways of staying connected, be sure to follow along on social media (@theNSLC on Facebook & Instagram) for the latest updates about our events. 

  1. Can I buy an NSLC gift card online?

    You can purchase an NSLC gift card online via the Staples gift card shop.  

  2. Can I pay with an NSLC gift card when I am shopping online?

    No. We are unable to redeem NSLC gift cards online.

  3. Can I use NSLC Gift Cards at Agency Stores?

    No. NSLC Gift Cards are only accepted at our corporate stores. Our Agency store partners do not accept NSLC gift cards as payment.

  4. How can I check my gift card balance?

    Use our Gift Card Balance tracker. You’ll need to enter the code on the back of your gift card. 

  5. My gift card didn’t work when I tried to use it. What can I do?

    If you have purchased or received a gift card and were unable to redeem the balance, there are a few possible reasons:   

    The gift card may not have been activated. In this case, you’ll need to obtain the purchase receipt, and present the card and receipt to the store where you bought it (if it wasn’t an NSLC store), so that they can activate the gift card for you.  Keep in mind that at some vendors, it can take up to 24 hours from the time it is uploaded for the card to be activated and ready to use.   

    The gift card may not have a balance. You can visit the Gift Card Checker to confirm the balance on your NSLC gift card.   

    If a gift card has a balance, but the card isn’t working due to damage or some other reason, we may be able to help. Present the card to an NSLC team member at one of our stores.   

    Please note: 

    The NSLC is not able to activate a gift card if you don’t have a receipt, as we have no proof of purchase. Please go back to the store where you bought the gift card to resolve the issue.  

    Other retailers that sell our gift cards are not able to process gift card returns. For gift card purchases made at those stores, you will need to bring the card into an NSLC store.

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